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Forte Village

CANCELLATION POLICY

CANCELLATION POLICY

In full awareness of the current circumstances and with the knowledge that clients interested in booking their holiday need to be reassured with

more flexibility from our side, our Management decided to exceptionally review our cancellation policies for all bookings confirmed by the 30th of April 2020.

 

For all bookings arriving before the 30th of June:

– free cancellation possible up to 15 days prior to arrival

– cancellations from 14 days prior to arrival: hotel will charge 100% penalty

 

For all bookings arriving from the 1st of July:

– free cancellation possible up to 31 days prior to arrival

– cancellations between 30 to 15 days prior to arrival:

–          Hotel will charge 100% penalty for Suites & Luxury Rooms at Hotel Castello, Le Dune Suites, Waterfront Suites, Villas.

–          Hotel will charge 25% penalty for all other room categories.

– cancellations from 14 days prior to arrival: hotel will charge 100% penalty

 

DEPOSIT POLICY

– 25% deposit is required within 14 days from the time of booking

– 75% remaining amount has to be paid latest by 1 month prior to arrival

Credit Card as guarantee: the Credit Card is only to guarantee the booking. You will be contacted by us to proceed with the payment based on our policies.

 

CHILDREN POLICY:

– Children reduction of 100% for children between 0 and 1 years

– Children reduction of 50% for children between 2 and 12 years

– Children starting from 13 years pay the adults rate and are to indicate in the field of number of adults in the reservation search criteria form!

Check-in time is from 02.00 PM & check-out until 11.00 AM

Should you wish to change/cancel an existing reservation, you are required to visit our website www.fortevillage.com or do it directly from the confirmation mail on available cancellation link.

Please do not hesitate to contact us at the following e-mail address: forte.village@fortevillage.com, we are always on hand to assist with your enquiry.

 

TERMS AND CONDITIONS

In case of no-show, a penalty of 100% will apply.

Room rates include:

Half Board treatment (breakfast and dinner, beverages excluded)

10% VAT and service chargeRoom rates do NOT include:

City tax to pay extra directly in hotel

 

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