Quality Policy

The Forte Village Resort is a 5-star Resort, consisting of 8 hotels for a total of 714 rooms, and is located in one of the most beautiful and unspoilt resorts of southern Sardinia in Santa Margherita di Pula, 40 km from Cagliari.

The 8 hotels inside the resort are diversified both by category and by customer target. Il Borgo, Bouganville and Le Palme hotels are part of the 4-star category, while Il Pineta, Le Dune, Villa del Parco, Il Castello and the Waterfront Suites are superior. In addition, you can experience the Resort in an even more exclusive way thanks to the 13 prestigious Villas that represent the spearhead among the offers of Forte Village.

The Resort was opened by Lord Charles Forte in 1974 and, as a result of many vicissitudes that will lead him to be subject to several changes of ownership, today it belongs and is managed by the company Progetto Esmeralda srl.
Thanks to the management team of Lorenzo Giannuzzi, the Resort has been radically transformed becoming in 1998, according to the World Travel Awards, the best luxury Resort in the world.

In recent years, large investments have been made for the creation of new bungalows, villas and swimming pools and for the renovation of the already existing parts of the resort. The latest novelty of 2016 was the realization of the Forte Arena, the theater under the stars that has already hosted important names of the national and international show.


In addition to the hotels, to date, is available to guests a wide selection of gourmet restaurants or buffet for a total of 22 outlets. But the most fascinating attractions of the resort are the spa and thalassotherapy, the sports academies and events organized for guests, such as the countless evenings with starred chefs and the events of the square. At Forte Village the offer is so wide to satisfy any request and every type of guest.
The award-winning Forte Village Resort is one of the facilities that has always outlined the standards of luxury tourism worldwide for innovation and quality of service offered. The Direction of Forte Village promotes the culture of Quality through the commitment of all those who work in the Resort and for the Resort. This requires everyone to be involved and aware of their role and responsibility in achieving the objectives of Quality and continuous improvement.
The Quality Policy of Progetto Esmeralda srl (hereinafter also “Forte Village Resort”) has the following main objectives:

  • maintain a high level of stakeholder satisfaction, in particular of its guests, employees and partners;
    to offer an exclusive and personalized service able to satisfy the needs of the guests;
  • facilitate the process of participation and sharing among people, especially employees and collaborators;
  • carry out each assessment on the basis of objective evidence and in compliance with the rules and regulations in use.

The objectives are pursued in compliance with and through the application of a Management System compliant with UNI EN ISO 9001:2015 and the highest hotel standards (Leading Hotels of the Worlds).
In carrying out its activities Progetto Esmeralda srl has the task of ensuring:

  • a corporate organizational model able to ensure always high and adequate professionalism to be included in the different departments of the resort in order to provide innovative, high value-added and profitable services;
  • establish every interaction with its guests and partners with the intent to create value while identifying present and future needs for the success of the resort;
  • a high level of procedural precision and integrity of the professionals involved, by carrying out research activities or providing services always and in any case in compliance with the required technical requirements, the procedures in use, the principles of ethics and sustainability;
  • Total neutrality, independence and impartiality in judgements to ensure the utmost objectivity of evaluation, transparency and rejection of any undue influence or interference on the activities of the company.

Further quality objectives shall be defined at least annually during the review by the Directorate. In order to achieve these quality objectives, the Management undertakes to:

  • to activate, maintain and constantly improve a Quality System conforming to UNI EN ISO 9001:2015;
    periodically monitor the quality system through the preparation of internal audits, in order to assess compliance;
  • ensure that the Quality Policy is communicated (through meetings or published on the intranet network), including (by checking at the end of the meeting or during the internal audit) and applied at all company levels and available to interested parties on the website
    activate all environmental and sustainability actions in general in order to obtain certifications

The Progetto Esmeralda Quality Management System srl is based on a risk-based thinking approach that allows the organization to determine the factors that could generate process deviations from ISO 9001:2015, and to put in place preventive controls in order to minimize the negative effects and to better seize the opportunities offered by the market anticipating the trends.
The Management of the Forte Village Resort, also through the Internal Auditing Function, undertakes to ensure that this Policy is understood, shared, implemented and implemented by all its employees and collaborators and at the same time is committed to sharing it with all stakeholders.
The management operates at all levels with units of intent and common objectives striving to create the conditions for employees, collaborators and partners to be put in the best conditions to achieve the objectives set by the Quality Management System. All this allows to align the strategies, processes and resources to achieve the objectives set by the Company.
This document has been disseminated to all levels of the organization through training meetings and exposure on the intranet and on the website in order to ensure the understanding by all employees, collaborators and all third parties interested in various ways in the activities and services offered by the Company.
On the basis of the general principles set out below, measurable objectives have been defined and are monitored during the annual reviews by the Management, in order to continuously improve the effectiveness of the Quality Management System.